RETURN POLICIES |
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To avoid ordering errors, please carefully measure your head, and state this measurement on the order form. Send me a color swatch if you need a precise color. Custom designs, sizes and colors (sizes and colors not listed on site) are not returnable. If you have any questions at all, please contact me before placing an order. |
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RETURNS - CONDITIONS and RESTRICTIONS: ______________________________________________________________________ |
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I must be notified of requests for returns within (5) days of receipt of goods. Returned items must be postmarked within 5 days of permission being given, and insured for full value . E-mail Return@davynedial.com, or call 828-253-9115 for return code number. Merchandise must be shipped within five (5) days of receipt of merchandise. Shipping charges are not refundable. Hats returned for reasons other than design error or without a return authorization number, are subject to a 15% re-stocking fee. Returned hats must be in good condition, unworn and unsoiled with original tags in place. Wipe off any foundation makeup before trying on hats. DVD and instructional materials are not subject to return if the seal has been broken and they have been viewed. DVDs can be returned in the event of error. Items damaged in transit: If the shipping box arrives damaged, refuse it and notify me (I insure all shipments). If you accept a damaged package you are responsible for filing a claim with the carrier. |
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